Safe Travel Specialist stands behind every product we offer. If you have an issue with your physical merchandise and wish to return or exchange it, please notify STS within 7 days of receiving the item and we will provide you with an RMA number for return/exchange. Returns without an RMA number may be subject to additional processing time and delay in crediting your account. If your return/exchange is due to an error on the part of Safe Travel Specialist, we will provide you with a pre-paid shipping label or refund the cost of first class USPS mail to return the product to us. Warranty issues will be handled on a case by case basis.
Courses, Programs, Memberships – There is no refund on digital / online courses, programs, certifications or memberships.
For Refund on Physical Merchandise – For a full refund less shipping charges, the item being returned must be in the same new and unused condition it arrived in. It must also be contained in the original packaging with original tags attached. Shipping charges are non-refundable and all refunds will be made to the original payment method only.
Items returned without original packaging or original tags attached, or that are in used condition, are NOT eligible for return or merchandise credit.
If your return/exchange is not the result of an error by Safe Travel Specialist, you will be responsible for all return shipping costs. Please send your return/exchange using a reliable carrier that offers tracking. It is strongly recommended that you insure the package, as you will be responsible for ensuring all items are delivered to us in their original condition.
STS will NOT accept returns/exchanges on medical products or Travel Tradecraft Kits (or kits that include any of these components), unsealed and/or punctured Travel Tradecraft Kits, Trauma Kits, apparel items including shirts, hats or any items that are worn, damaged or consumable. If these items are sent to us for return, you will be responsible for return shipping to receive your merchandise back. Warranty issues will be handled on a case by case basis. If a Travel Tradecraft Kit, EDC Kit or Trauma Kit becomes unsealed during transit, please contact us immediately upon arrival so that we can remedy the situation. Please note that returns are not accepted on Factory Seconds items for cosmetic issues.
Orders marked as “delivered” by the carrier chosen by the customer during check out, will not be eligible for refund.  Orders claimed as undelivered will be considered on a case-by-case basis.